Shipping Information

We aim to get your order to you as quickly as possible, so you can spend more time on the golf course.

Shipping Costs

We aim to keep our delivery charges as fair and transparent as possible.

Standard Delivery Rates

Destination	Cost
Mainland UK	£3.25
Northern Ireland	£4.99

For some larger or selected products, we may cover the shipping cost on your behalf, meaning delivery could be reduced or even free depending on the items in your basket.

The final shipping cost for your order will always be calculated and displayed at checkout before payment is taken. We recommend reviewing your order summary and delivery charges before completing your purchase.

If you have any questions about shipping costs for a particular item, please contact us at [email protected] and we’ll be happy to help.

Order Processing

• Orders are packed the same working day whenever possible.
• Orders are despatched on the next working day.
• Orders placed during weekends or Bank Holidays will be processed on the next working day.

Delivery Partners

We use trusted UK carriers to ensure your order arrives safely, including:

• Evri
• DPD
• Royal Mail

The courier selected may vary depending on your location, parcel size, and product type.

Delivery Times

While delivery times are estimates and cannot be guaranteed, most UK orders arrive within 1–3 working days after despatch.

During busy periods, promotional events, or adverse weather conditions, deliveries may take slightly longer.

Order Tracking

Once your order has been despatched, you’ll receive a confirmation email containing your tracking details so you can follow your parcel’s journey.

Incorrect Delivery Information

Please ensure your delivery address is correct when placing your order. We cannot accept responsibility for delays or additional charges caused by incorrect or incomplete address details.

Damaged or Missing Parcels

If your parcel arrives damaged or if any items are missing from your order, please contact us as soon as possible, ideally within 48 hours of delivery. Please include your order number and, where possible, photographs of any damage to help us resolve the issue quickly.

You can contact our customer support team at [email protected], and we’ll work with you to arrange a suitable solution as quickly as possible.

Questions?

If you have any questions regarding your order or delivery, our customer service team is happy to help.

Email: [email protected]

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Returns & Refund Policy

Returns

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

30-Day Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• Items must be unused and in their original condition.
• Original packaging and any tags must be included.
• Proof of purchase or your order number is required.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Personalised or customised products.
• Gift cards.
• Items that have been used or damaged after delivery through normal wear and tear.
• Clearance or final sale items where stated.

How to Return an Item

To start a return, please contact our customer service team with:

• Your order number.
• The item(s) you’d like to return.
• The reason for your return.

We’ll provide instructions for returning your order.

We recommend using a tracked postal service, as we cannot be responsible for items lost during transit.

Return Shipping Costs

If you’ve changed your mind, return postage costs are the responsibility of the customer.

If we’ve sent the wrong item or your order arrives faulty or damaged, we’ll arrange an appropriate solution and cover any reasonable return costs where applicable.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

Approved refunds will be processed to your original payment method.

Please allow up to 5–10 working days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Delivery Delays & Returns

Once your order has been dispatched from our store, delivery is the responsibility of the courier. While we always aim to dispatch orders promptly, we cannot guarantee delivery times or accept responsibility for delays caused by the courier or circumstances outside of our control.

If your order arrives later than expected and you no longer require the item, you are welcome to return it to us in accordance with our returns policy.

In these circumstances:

• The item must be returned unused and in its original condition.
• The customer is responsible for the cost of return postage.
• We will issue a full refund for the purchase price of the item once it has been received and inspected.
• Original shipping charges are non-refundable.

We appreciate your understanding and will always do our best to assist with any delivery issues by working with the courier where possible.

Exchanges

If you’d like a different size or product, the quickest option is to return your original item and place a new order through our website.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible and ideally within 7 days of delivery. Please include your order number and, where possible, photographs of the issue to help us resolve it quickly.

Contact us at [email protected], and we’ll assess the problem and arrange an appropriate solution, which may include:

• A replacement item.
• An exchange.
• A repair where appropriate.
• A full refund.

Our aim is to make the process as straightforward and hassle-free as possible.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection legislation.

Contact Us

If you have any questions regarding returns, refunds, shipping, or your order, our customer support team is here to help.

Email: [email protected]

We aim to respond to all enquiries as quickly as possible during normal business hours.